Frequently Asked Questions


Weekly session times

  • + Why can’t I see next weeks times yet?

  • New session times for the coming cinema week (Thursday-Wednesday) are typically finalised before 2pm on the preceding Tuesday. In addition to our website, you can have session times and movie information emailed weekly by subscribing.

  • + Can I have the movie info and session sent to me every week?

  • Yes, by subscribing to our weekly email update.

  • + What do I get if I subscribe and how much does it cost?

  • Our subscription is not a membership, it is free. You will receive emails once a week that will include the session times for the coming week. You may also receive the occasional email advising of events and promotions. 

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Tickets

  • + Buying Tickets online?

  • We are working to bring online ticketing to Hervey Bay.  Once tickets are available to be purchased online, we will provide further information. Subscribe to our weekly email to stay informed.

  • + Lost or stolen tickets?

  • Lost or stolen tickets cannot be replaced or refunded without good reason. Tickets purchased online will not be refunded unless we are compelled by law. 

  • + Ticket Prices

  • Ticket pricing is subjective to many factors. Our Prices page lists our most common current and basic price list. Special events and promotions can often fall outside our regular pricing structure. If pricing is different to standard, we will advertise these films or events accordingly.

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Gift Store

  • + Can I buy Gift Vouchers online?

  • We are working to implement online sales of Gift Vouchers. Once this eventuates, we will provide further information. Subscribe to our weekly email to stay informed.

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Vouchers and Passes

  • + Redeeming Vouchers Purchased elsewhere

  • If it was not issued by Bigscreen cinemas Hervey Bay, it is highly unlikely that we will accept any voucher apart from distributor issued passes for specific films. Make sure you check the terms and conditions on your pass and present it to our box office staff form confirmation. Until we see it we can’t guarantee it.

  • + Redeeming vouchers online

  • At this stage vouchers will not be redeemable online. If this changes we will provide further information. Subscribe to our weekly email to stay informed.

  • + Redeeming Vouchers purchased from Bigscreen Cinemas

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Others